Privacy Policy

1) What personal information we collect

• Inquiries and contact forms: information you provide when you contact us (for example, name, email address, company details, and the content of your message).
• Account and service communications: information you submit when requesting information or support related to our services.
• Analytics and usage data: information about how you use the website (for example, pages viewed, approximate location derived from IP address, device/browser characteristics, and interaction events), which may be collected by cookies and similar technologies.
• Security and fraud prevention: operational and security logs (for example, error reports and activity required to secure systems).

2) How we use your personal information

We use personal information for reasonable purposes consistent with the purposes you provided it, including:

• Responding to inquiries, providing requested information, and communicating with you about our offerings.
• Improving website functionality, performance, and user experience.
• Maintaining security, monitoring for fraud, and preventing misuse.
• Complying with legal obligations.

Legal basis in Canada: If we collect, use, or disclose personal information in commercial activity, we do so using fair and lawful means and obtaining appropriate consent with stated purposes. Citation: Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5).

3) Cookies, analytics, and similar technologies

We may use cookies and similar technologies to make the site work and to understand how it is used. Some cookies may involve the “install” concept of CASL if they are used in a way that installs or facilitates installation of programs on your device.

Consent: Where express consent is required (or where a recognized basis such as implied consent applies), we obtain appropriate consent and clearly describe the function and purpose of such technologies. Citation: Electronic Commerce Protection Act (S.C. 2010, c. 23).

When you access our site, we aim to provide information about relevant cookies and analytics practices so you can make choices consistent with your preferences through available cookie controls in your browser and/or website prompts (if presented).

4) Who we share personal information with

We may share personal information with service providers that help us operate the website (for example, hosting and technical support). These providers are expected to use personal information only for the purposes we authorize.

We may also disclose personal information if required or permitted by law, to protect rights, or to respond to lawful requests.

5) Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, including to provide requested services, maintain business records, resolve disputes, and meet legal and regulatory requirements.

6) Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, but we work to reduce risk.

7) Your rights and choices (CA)

Depending on applicable Canadian privacy laws and your circumstances, you may have rights to access your personal information, request correction, and ask us to stop or limit certain processing where permitted. You can also withdraw consent where applicable, subject to legal or contractual restrictions.

To make a privacy request, contact us using the information in the “Contact” section below.

8) Accuracy of marketing claims

If we make marketing or promotional claims that relate to our services or website, we ensure those claims are not materially false or misleading, including by aligning the claim with the landing page content and avoiding material omissions. Citation: Competition Act (R.S.C., 1985, c. C-34).